INTRODUCTION 

 We are committed to providing you with high-quality products and services, while also understanding that in some cases you may need to apply for a refund. This refund policy will clearly specify the refund conditions and process after shopping on our independent foreign trade website.

SCOPE OF APPLICATION

 This refund policy applies to all products purchased on our independent foreign trade website, unless otherwise specified.

REFUND CONDITIONS

 1. Product quality issues:

-If the product you receive has quality issues such as damage, defects, etc., you can apply for a refund within [7] days after receiving the product.

-Please provide clear product photos and problem descriptions for us to evaluate.

2. Wrong product sent:

-If we send the wrong product, you can apply for a refund within [7] days after receiving the product.

-Please provide order information and photos of the received goods for us to verify.

3. Goods not received:

-If you have not received the goods after the expected delivery time, please contact us promptly. We will conduct an investigation, and if it is determined that the item is lost, you can apply for a refund.

REFUND PROCESS

 1. Apply for a refund:

-You can apply for a refund by sending an email to [jianshiav@gmail.com] or submitting a refund request form on the website.

-In the application, please provide your order number, reason for refund, and relevant evidence.

2. Review refund application:

-We will review your refund request within [7] working days after receiving it.

-If the application meets the refund conditions, we will approve the refund.

3. Refund method:

-The refund will be returned using your original payment method.

-The refund processing time may vary depending on the payment method and bank processing time, and is generally completed within [10] working days.

EXCEPTIONAL CASE

 1. Customized products:

-Customized products generally do not accept refunds unless there are quality issues.

2. Promotional products:

-The refund policy for promotional products may differ from regular products. Please carefully read the rules and instructions of the promotional activity before purchasing.

LIMITATION OF LIABILITY

 We will make every effort to ensure the smooth progress of the refund process, but we are not responsible for any refund delays or failures caused by force majeure, bank system failures, or other reasons.

If you provide false information or intentionally commit fraud during the refund application process, we have the right to refuse the refund and take corresponding legal measures.

CHANGE NOTICE

 We may update this refund policy from time to time. We will publish the updated refund policy on our website and notify you before the effective date. If you continue to shop on our independent foreign trade website, it means that you agree to accept the updated refund policy.

CONTACT US

 If you have any questions, comments, or suggestions regarding this refund policy, please contact us through the following methods:

[ jianshiav@gmail.com ]

 We will respond to your request as soon as possible.